Frequently Asked Questions

Everything you need to know about your SunnyHair journey.

How do I choose the right hair extension shade?

We recommend matching the color to the mid-lengths and ends of your hair rather than the roots. If you are unsure, you can email our experts a photo taken in natural light for a free color match.

What is the typical shipping timeframe?

Orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.

Can I use heat styling tools on my extensions?

Yes, our extensions are made from 100% Remy human hair and can be styled with heat. However, we recommend using a heat protectant spray and keeping the temperature below 350°F to ensure longevity.

What is your return and exchange policy?

We offer a 30-day return policy for unopened and unworn hair extensions. Due to hygiene standards, the security seal must remain intact for a refund or exchange to be processed.

How long do SunnyHair extensions usually last?

With proper care and maintenance, our extensions typically last between 6 to 12 months depending on how frequently they are worn and the styling products used.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.