Returns & Exchanges

At SunnyHair, we want you to love your new look, which is why we offer a 30-day return policy on all hair extensions and accessories in their original, unopened packaging. To maintain hygiene standards, items must remain in their factory-sealed condition to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our online returns portal to submit a request with your order number and the reason for the return.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the security seal is intact, and include your printed return authorization form.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.